Glossary for technicians
Home Alliance is a home services provider. We provide services in many verticals like Appliance Repair, HVAC repair, Plumbing, Electrical Repair and more. Besides repair we also offer installations.
Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company
NPS
DSR
Person who assigns opportunities / jobs to technicians. Each department has 1 or more DSRs/managers. Also each department has general manager who is responsible for the whole department efficiency
ADL
Average dollar per lead. Formula: (total sold / total jobs scheduled)
Membership
Special program for our customers where they pay us an annual fee and we provide them with different benefits like 4 free service calls, dedicated phone line, discounts and coupons, etc. Membership programs are a great tool that allow us to increase the number of returning customers
(sold jobs / total jobs scheduled) * 100%
Closing Ratio
Made on
Tilda